Coastal Family Medicine
Key Results
1The Challenge
With four providers seeing 80+ patients daily, Coastal Family Medicine was drowning in documentation. Providers routinely spent 2-3 hours every evening finishing charts at home, leading to burnout and threatening retention. Their legacy EMR required excessive clicking and lacked intelligent note generation, forcing providers to manually type every note from scratch. Staff morale was declining, and two providers were actively considering leaving the practice.
2The Solution
Coastal Family Medicine migrated to CareMetric AI and deployed AI-powered note generation across all four providers. The ambient documentation feature captured visit details in real time, and smart templates auto-populated SOAP notes based on specialty-specific patterns. The built-in claim scrubber caught coding errors before submission, and the integrated prescription module eliminated the need for a separate prescribing tool. Within the first week, providers noticed a dramatic reduction in charting time.
I used to spend every evening finishing charts. Now I close my last note before I leave the office. CareMetric gave me my evenings back with my family.
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