Valley Urgent Care
Key Results
1The Challenge
Valley Urgent Care operated three locations with eight providers rotating between them. Inconsistent documentation practices across locations led to compliance concerns and variable quality. Patient throughput was limited by slow charting -- providers could see a maximum of 3 patients per hour, and wait times regularly exceeded 45 minutes. The multi-location setup meant triple the administrative overhead for scheduling, inventory, and reporting.
2The Solution
CareMetric AI's multi-location organization management unified all three sites under one platform with standardized templates and workflows. The urgent care-specific quick visit templates enabled rapid documentation of common presentations like URI, UTI, lacerations, and sprains. Real-time operational dashboards showed patient flow across all locations, and the centralized billing engine eliminated redundant administrative processes. Providers consistently hit 5+ patients per hour with complete documentation.
We went from 3 patients per hour to over 5 per hour with better documentation quality. Wait times dropped 40% and patient satisfaction scores are the highest they've ever been across all three locations.
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